Frequently Asked Questions

• What is the cancellation policy?

  
  Our cancellation policy allows customers to cancel their order before it has shipped. If the order has already shipped, customers may be responsible for return shipping costs. Please contact our customer service team for more information.

• How I claim the warranty ?

  
  Our warranty covers defects in materials and workmanship for a specific period of time until you opened the packaging and checked the product. If a defect is found, we will refund the product at no cost to the customer. However, the warranty may not cover normal wear and tear, improper use, or accidental damage.

• What is a kids memory foam mattress?

  
  A kids memory foam mattress is a type of mattress that is specifically designed for children. These mattresses are made of memory foam, which conforms to the child's body for better support and pressure relief. The foam used in a kids memory foam mattress is typically low-density, which makes it softer and more comfortable for children. These mattresses are also often designed with additional features like waterproof covers or hypoallergenic materials to provide a healthy sleeping environment for kids.

• What are the benefits of a kids memory foam mattress?

  
  There are several benefits to using a kids memory foam mattress. Firstly, the memory foam material conforms to the child's body, providing better support and pressure relief. This can help to alleviate back pain, joint pain, and other discomforts that can interfere with a child's sleep. Secondly, the softness of the foam can be particularly helpful for children who have trouble getting comfortable on firmer mattresses. Finally, many kids memory foam mattresses come with additional features like waterproof covers or hypoallergenic materials, which can help to provide a healthy sleeping environment for kids who are prone to allergies or accidents.

• What is Route Package Protection?

  
  Route's Package Protection guarantees safe delivery of your packages by protecting them against loss, theft, or damage. You can know more by following the link to the route's website- https://route.com/.

• When to Use Route Package Protection?

  
  Simply add your preferred product to your cart. While checking out, select the checkbox labeled Route Package Protection. It's that easy! Note: Ensure to select Route Package Protection when adding any of our products to your cart to avail of the protection. Failure to do so will result in not being able to take advantage of this service.