Frequently Asked Questions

• What is the cancellation policy?

  
  Our cancellation policy allows customers to cancel their order before it has shipped. If the order has already shipped, customers may be responsible for return shipping costs. Please contact our customer service team for more information.

• How I claim the warranty ?

  
  Our warranty covers defects in materials and workmanship for a specific period of time until you opened the packaging and checked the product. If a defect is found, we will refund the product at no cost to the customer. However, the warranty may not cover normal wear and tear, improper use, or accidental damage.

• What is a hybrid mattress?

  
  A hybrid mattress is a type of mattress that combines two or more materials in its construction. Typically, a hybrid mattress will feature a support core made of coils or latex, and a comfort layer made of memory foam, latex, or another soft material. The idea behind a hybrid mattress is to provide the benefits of different materials in one mattress, such as the support of coils and the pressure relief of memory foam. This type of mattress is designed to provide a balance of support, comfort, and durability.

• What are the benefits of a hybrid mattress?

  
  There are several benefits to using a hybrid mattress. Firstly, the combination of materials allows for a balance of support and comfort, which can be particularly helpful for those who have trouble finding a mattress that meets their needs. Secondly, the coils or latex support core in a hybrid mattress can provide better airflow and temperature regulation than a memory foam-only mattress, which can be beneficial for those who sleep hot. Finally, the use of multiple materials in a hybrid mattress can result in better durability and longevity than a mattress made of just one material.

• What is Route Package Protection?

  
  Route's Package Protection guarantees safe delivery of your packages by protecting them against loss, theft, or damage. You can know more by following the link to the route's website- https://route.com/.

• When to Use Route Package Protection?

  
  Simply add your preferred product to your cart. While checking out, select the checkbox labeled Route Package Protection. It's that easy! Note: Ensure to select Route Package Protection when adding any of our products to your cart to avail of the protection. Failure to do so will result in not being able to take advantage of this service.