Frequently Asked Questions

• What is the cancellation policy?

  
  Our cancellation policy allows customers to cancel their order before it has shipped. If the order has already shipped, customers may be responsible for return shipping costs. Please contact our customer service team for more information.

• How I claim the warranty ?

  
  Our warranty covers defects in materials and workmanship for a specific period of time until you opened the packaging and checked the product. If a defect is found, we will refund the product at no cost to the customer. However, the warranty may not cover normal wear and tear, improper use, or accidental damage.

• What is a pillow top hybrid mattress?

  
  A pillow top hybrid mattress is a type of hybrid mattress that features an additional layer of padding on top of the comfort layer. This layer is typically made of soft materials like memory foam, latex and is designed to provide additional cushioning and comfort to the sleeper. The support core of the mattress is still made of coils or latex, and the combination of materials provides a balance of support, comfort, and durability.

• What are the benefits of a pillow top hybrid mattress?

  
  There are several benefits to using a pillow top hybrid mattress. Firstly, the additional layer of padding can provide extra comfort and cushioning, which can be particularly helpful for those who prefer a softer sleeping surface. Secondly, the combination of materials in a hybrid mattress can provide a balance of support and comfort, which can be beneficial for those who have trouble finding a mattress that meets their needs. Finally, the use of multiple materials in a hybrid mattress can result in better durability and longevity than a mattress made of just one material, which can provide a better value over time.

• What is Route Package Protection?

  
  Route's Package Protection guarantees safe delivery of your packages by protecting them against loss, theft, or damage. You can know more by following the link to the route's website- https://route.com/.

• When to Use Route Package Protection?

  
  Simply add your preferred product to your cart. While checking out, select the checkbox labeled Route Package Protection. It's that easy! Note: Ensure to select Route Package Protection when adding any of our products to your cart to avail of the protection. Failure to do so will result in not being able to take advantage of this service.